Didn’t get that email? Did someone else?
December 27th, 2010I just got a rather interesting email in my inbox. It’s from a travel document service. The email was about an order I had just made regarding a lost passport. Which is a bit of a trick, seeing as I’ve never done business with this company, I know exactly where my passport is, and I am not traveling internationally in the immediate future. So, at first I thought it was spam; I get emails like that all the time for services I didn’t request. Usually the spam filter catches them, but one or two do get through.
But, you know, I’d never seen this one before. I had to read it to see what the scam was. And that made it far more interesting. There’s no scam. The company is perfectly legitimate, and they’re not trying to sell me anything. It’s a real order confirmation for a real order. Benjamin Hartley really did make this request.
Just, you know, not me. My name isn’t common, but there’s at least one other person with that name. And he’s not at all careful about email addresses. I’ve had email from him in the past – or, rather, from organizations to whom he’s given my email address. I feel as if I know him. I know where he went to school; I know who he works for. I know who he donates money to. I think I even saw his birthday in one of the emails. And now I know he lost his passport. I know when he’s leaving the country. Oh, and I have all the confirmation information to get his replacement passport sent wherever I please, so if I really wanted I could have, well, quite a bit more.
I’m not going to do this of course. But I obviously could. This is potentially very damaging information. And it was just emailed to me. Not even signed or encrypted – just emailed. I’ve not been stalking this guy; I’d be happier to not be receiving this information, but it keeps coming. And, ironically, the one piece of personal information I don’t have about him is his contact information. Actually, that’s not true. I called the company, and – even though I was entirely clear to them that I was not the person who made the order – they still gave me his phone number, which is a whole different security failure.
This is really rather disturbing for two reasons. First off, my nominative doppelganger needs to be far more careful with his information. I don’t know why he doesn’t worry that he never receives the emails he’s expecting; maybe he forgets about them, or checks his email so infrequently that it doesn’t matter. But he’s not getting information which he clearly should be receiving, including some potentially compromising information. Second, the travel document service needs to be far, far more careful. They should have asked me to confirm my identity before discussing the order – at minimum a birthday, but a passport number or social security number would have been better. Of course, given that I told them beforehand that I was not the person who made the order, confirmation is the least of the problems there.
In technology, we’re generally good about confirming the destination for data. Our medium may not be secure, but the technology usually knows if it has connected to the right destination. But that’s because computers do it for us. Out here in meatspace, we’re not so careful. Like this other Benjamin, we generally just assume that our data will go to the right place – or if we don’t get it, then it’s not a problem, it just got lost. And like the travel document service, we simply assume that anyone asking about specifics must be allowed to know about them, and we don’t confirm. And that’s really all that needs to be done here – get a little confirmation that data is going to the right source before sending sensitive information. If that had been the case here, I wouldn’t have been handed this man’s personal information this way. As it is, though, it makes you wonder what other information might have gone astray. The other Benjamin is lucky; his personal information went to someone without ill intent. Others may not be so fortunate.
